RecovR Support

RecovR

Amine El Mlaheg

AT Ops

Role-Based training videos and how to articles.

RecovR Dealer Academy

Training & Roles Overview

The Company Admin Role

The Location Admin Role

The Editor Role

The Viewer Role Training

The Billing Administrator Role

Role Training Videos

Access to Online Training and Support

Accessing Customer Support

Getting Started with Location Tracking

Creating and Editing Zones

Beacon Activation & Installation

Create & Manage New Users

Dashboards, Search, & Filter

e-rating, erating, e-contracting, econtracting, PEN integration, forms library, laser printer, prefill Terms &Conditions form

Get prefilled T&C form when selling RecovR to Car Owner

How to set a RecovR for Keys demo for internal Sales and VAS partners

Installation & Setup

Collection of articles dedicated to the inventory management

Inventory Management

Creating Vehicles: Bulk or Individually

Editing and Bulk Editing Vehicles

Vehicle Alert States

vehicle types, usage types, retail, demo, loaner, display

Vehicle Types and Alert Rules

Vehicle & Locator Map Icons

Locating a Vehicle

Transferring Vehicles & Locators Between Locations

Automatic Location Transfers for Vehicles & Locators

Vehicles

Key IDs

Search Key: VIN, Stock Number and Vehicle Details

Create Keys: Bulk or Individually

Adding Keys to Vehicles

Key Ringing

A review of the sales process for the R4K product

Selling RecovR Key Tags

Keys

Locator Activation

Locator Position Requests

Pair a Locator with a Vehicle

Unpair a Locator from a Vehicle

Why are Locators missing from my Locators Inventory?

Customer Locator Replacements

RecovR Locators overview

What is a Lost Locator Record?

Why is my Locator considered Lost?

How do I mark a Locator as Lost?

Why is my Locator considered Found?

How do I mark a Locator as Found?

How do Lost Locators affect Billing?

Reconciling a Lost Locator

What should I do when a Locator is Suspected Off-Lot?

Lost Locators

Pair & unpair a Tag to a Key

Tag Zone Position Update Logic & Status

How to pair a RecovR Key Tag to a Customer's Phone

Pairing Tags to Your Phone

RecovR Tags overview

View Your Location on the Map

Onsite & Offsite Position Logic

Vehicle Position Pending

Viewing Position History

RecovR Map Features

Maps & Positioning

Setting Up Operating Hours & Alert Rules

Close Of Business Report

Pending Sales Alerts

Suspected Drive-Offs Alerts & Email Notifications

Alerts

Vehicle Left Location After Hours

Vehicle Far From Lot Alerts

Theft Prevention Alerts

Paired Locator Replacement Alert

Locator Health Alerts

sale, recovr sale, vehicle sale, dealer trade, wholesale

Selling or Trading a Vehicle

RecovR sale, RecovR, RecovR for Keys and vehicle sale, locator sale, tags sale

Creating a RecovR Product and Vehicle Sale

sale, sales, vehicle sale, vehicle only sale

Creating a Vehicle Only Sale

Creating a Dealer Trade or Wholesale

Voiding A Sale

Managing Drive Offs

Mark Vehicles as Lost - Confirmed Drive Off

Download Customer Contract PDF

Changing the Owner of a Vehicle

Sales

Website

Youtube

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.