What is a Drive Off?
When a vehicle is sold without the RecovR service and Locator, the Locator must be removed from the vehicle before it leaves.
When your team marks a vehicle as a "Vehicle Only Sale" and a Locator is still paired, our system begins a series of checks.
Confirmed Drive Off
Dealers can mark locators as lost directly through the vehicles and locators page. This action can be taken by selecting the desired vehicle or locator and navigating to the dropdown menu by selecting the three vertical dots. Once a vehicle or locator has been marked as lost through this action, a Vehicle Only sale for that VIN will be created, and the status of the locator will be updated to ‘Lost - Confirmed Drive Off’.
Assumed Drive Off
If a vehicle-only sale enters the pending alert state "Sale Pending - Remove Locator", you should unpair the locator to complete the sale. When you unpair the locator, we will look at the last position update. Depending on where this position is, we will update the Locator Status on the sale and on the locator following the below logic.
Unpaired: If the last position update is on your dealership, the status will update to Unpaired.
Lost - Assumed Drive Off: If the last position update is not within .1 miles of the border of any zone, then the status will update to Lost - Assumed Drive Off.
Once 24 hours have passed, we will automate this process. The next position update we receive after the 24-hour mark will trigger a status update for the locator based on its position.
Unpaired: If the new position update is on your dealership, the status will update to Unpaired.
Lost - Assumed Drive Off: If the new position update is not within .1 miles of the border of any zone, then the status will update to Lost - Assumed Drive Off.
Lost - Support Required: If the locator has not reported any position since the sale but has a heartbeat, the status will update to Lost - Support Required, as we have not received a position update in 24 hours from the locator. The only case that this would happen is when: the locator fails to report a position as part of it's daily status update & there is no motion -> stationary event to trigger a location update.
No matter the location of the locator, it will be changed into the unpaired state after it reports a position or when it enters Lost - Support Required. This is so any new vehicle owner is not tracked by the system.
Managing Drive Offs
Dealers can use an action called "Reconcile Locator Position". This action can be taken against a sale or locator with the following statuses:
Lost - Assumed Drive Off
Lost - Confirmed Drive Off
Lost - Support Required
Reconcile Locator Position
This action will request the locator's current position using a single position request. The locator's device state should be unpaired in this situation. If you perform locator reconciliation before the locator's state has updated from paired to unpair, the request will fail and you will be instructed to wait.
Based on the locator's position response, we will update the sale & locator status. The rules for how we update this are below.
Unpaired: If the Locator updates with a position fix onsite, the Locator will return to the unpaired state and the sale status will update to unpaired.
Lost - Confirmed/Assumed Drive Off: If the Locator reports a position that is offsite, its drive-off status will remain the same. If the drive-off status was originally Lost - Support Required, it will update to Lost - Assumed Drive Off.
Not Operational: If the Locator has no heartbeat, it will be marked as Not Operational
Vehicle Types and Drive-Offs
Only Retail vehicles will be marked as drive-offs. Demo vehicles, Loaner vehicles, and other types will not be marked. If you have accidentally classified a non-Retail vehicle as Retail and the vehicle enters the Lost - Assumed Drive Off state, you can change the vehicle type and the state will return to normal.