RecovR Support

Get a general overview of the dealer native app and learn how to download the app and login.

Getting Started with the Dealer Native Mobile App

Logging into the App

Navigating the App

Using the views button to navigate to the map view of your pages

Switching Between List & Map Views

How to create a vehicle in the dealer native app

Create a Vehicle

This article will summarize the steps to pairing a vehicle with a locator through the mobile application. Steps are similar to how the process is done in the web application.

Pairing an Existing Vehicle with a Locator via Dealer Native App

This article walks through the process of unpairing from the app and where you can initiate the unpairing.

Unpairing an Existing Vehicle with a Locator via Dealer Native App

This short guide walks through the user on how to use the search function to find devices under your company or location.

Searching Your Inventory via Native Dealer App

Quickly navigate on how to create a new key at a location

Create a New Key via Native App

This article guides the user on how to pair and unpair tags to a key in the mobile app

Pair a Tag to Key via Native App

This guide will help understand and navigate to where you can share directions and the location for your locator/vehicle

Sharing location and Getting Direction via Dealer Native App

This article will help guide the user to preview all keys that were linked to a vehicle

View Associated Keys with a Vehicle

This article quickly walks through how to initiate the Find Tag feature on the tag or paired key

Find Key/Tag via Native App

This article will guide the user on how to enable theft recovery for a vehicle/locator on the mobile app.

Activating Theft Recovery via the Dealer Native App

This quick guide shows where you can find the option to switch to a different role assigned to your account.

How to Switch User Roles via Native App

Enabling face or touch ID for the dealer native app

How to Set Up Biometric Login

This article quickly walks the user through editing their vehicle details if they need to make changes on vehicle info

Update Your Vehicle via Native Dealer App

This article will quickly guide the end user on where they can reset their password within the mobile application

Resetting Your Password via Dealer Native App

The guide will briefly guide the user on how to check the position history on the vehicle

View Position History via Native Dealer App

RecovR

Guides on using the dealer native iOS and Android apps.

Dealer Native App

Website

Youtube

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.