General Car Owner FAQs

Mobile App Overview

Instruction and Demos for RecovR Mobile App Features

Written by RecovR
Updated over a week ago

What should I do if I get a token expired error?

How to process if you receive an error during account activation that your token is expired.

Written by RecovR
Updated over a week ago

Activate Your RecovR Account

Setting up the RecovR mobile app for the first time

Written by RecovR
Updated over a week ago

Can I add friends and family members to my RecovR account?

Written by RecovR
Updated over a week ago

Mobile App - supported OS Versions

iOS, Androird, Microsoft Mobile App

A

Written by AT Ops
Updated over a week ago

Can I use the RecovR app on multiple phones?

Written by RecovR
Updated over a week ago

How do I check my locator's battery level?

Check locator information and battery level percentage

Written by RecovR
Updated over a week ago

How do I contact support?

Written by RecovR
Updated over a week ago

How to Lock Your Vehicle's Location

Written by RecovR
Updated over a week ago

Who do I reach out for issues with the Mobile Application on my phone?

A

Written by AT Ops
Updated over a week ago

How do I know if my locator is still working ?

Written by RecovR
Updated over a week ago

I don't remember my password, or my password doesn't allow me to login

Written by RecovR
Updated over a week ago

The RecovR mobile native app is crashing​

A

Written by AT Ops
Updated over a week ago

I find the RecovR mobile native app on the App store, but it is not supported on my phone​?

A

Written by AT Ops
Updated over a week ago

I don’t find the RecovR mobile native app on the App store​?

A

Written by AT Ops
Updated over a week ago

I clicked on Request Vehicle Location, but I did not get a vehicle location, what should I do?

A

Written by AT Ops
Updated over a week ago

I received the car position, but still don’t find my car

Written by RecovR
Updated over a week ago

Where can I find the list of car dealers for maintenance or purchase​?

A

Written by AT Ops
Updated over a week ago

How to Locate Your Vehicle

Use the Locate Me feature to get your vehicle's current position

Written by RecovR
Updated over a week ago

Is my RecovR locator always active

Written by RecovR
Updated over a week ago

Who has access to my vehicle location data?

A

Written by AT Ops
Updated over a week ago

When is my vehicle location updated?

Written by RecovR
Updated over a week ago

Does my RecovR tracker work everywhere?

Written by RecovR
Updated over a week ago

With whom can I share my vehicle's position?

A

Written by AT Ops
Updated over a week ago

Sharing your vehicle's location

How to share you vehicle location with friends, family, and law enforcement

Written by RecovR
Updated over a week ago

What should I do if my car has been stolen?

How to activate and end Theft Recovery Mode and share your vehicle location with Law Enforcement

Written by RecovR
Updated over a week ago

My car is stolen and my locator battery is low

A

Written by AT Ops
Updated over a week ago

My stolen car was not recovered - Law Enforcement was unable to find it

how to claim a refund in case a stolen car was not recovered despite the help of Law Enforcement

A

Written by AT Ops
Updated over a week ago

How can I request a refund or cancel the subscription

Customer requests a refund - no longer wants the device

A

Written by AT Ops
Updated over a week ago

How do I update my contact information (name, email, phone number, and address)?

Update your contact email

Written by RecovR
Updated over a week ago

How do I update my vehicle information?

Update license plate VIN, year, make/model, trim, or color

Written by RecovR
Updated over a week ago