Overview
When you buy a RecovR for Keys product, you will receive an email to activate your account (if you are a new user). The email includes a link that takes you to the RecovR Consumer UI, which only contains the registration flow.
Existing Users
Existing users will not have to register but will instead receive an email that prompts them to re-open the RecovR app so that they can fill in any missing information about their vehicle or key.
New Users
As a new user, you will receive an email prompting them to open a web app link to complete your registration process.
Clicking on the “Get Started” button, you will be taken to a web app (on desktop or mobile) to set your password and accept the Terms of Service and Privacy Policy.
Once you have successfully activated your account, you can go ahead and download the RecovR App from the App Store and sign in.
Consumer App Sign-Up Flow
When signing in to the app, you may be asked to enable FaceID, TouchID, and push notifications.
When you log in to the RecovR App for the first time, you will see this onboarding flow; please follow the instructions and enable the required services.
If you are an existing user and you are logging into the app for the first time after upgrading to the latest Mobile App version, you will see a carousel that points out some of the primary changes made.
Mobile App & Tag Pairing
Each of the tags purchased by a consumer is added to their RecovR App as a new “Key” on their assets page.
NOTE: Make sure you’re logged into the RecovR app on the primary user’s phone before you pair your tag. Each tag can only be connected to one phone at a time!
When the consumer selects a key, if the associated tag is not already paired to their phone, they will be prompted to do so in the following steps:
Wait until the tag’s lights start flashing, and then press the button.
A message will pop up, prompting the user to press the tag button to trigger a pair request.
Did the message not show up? Or Did the tag’s lights not flash, or do you need them to flash again? Go back to My Assets and access the key once again to try again.
Once the button is pressed, the app should present the user with a request for Bluetooth Pairing. (Each phone might have additional steps)
Click on 'Pair and accept'.
Did the app did not recognize it? Go back to My Assets and access the key once again to try again.
You can confirm everything was successful by testing the Find Key feature.
Troubleshooting
Make sure the tag is nearby and charged.
Close and re-open the app.
If you need to connect the key to a new phone - whether a different family member or a new phone - you’ll need to do two things:
If you’re an iPhone user, you’ll need to “Forget This Device” in your Settings, under Bluetooth. Android users can skip to step 2!
You’ll need to do a Factory Reset on the Tag itself.
Important
2 types of permissions must be enabled for all functions to work correctly: 1) the phone must be connected to Bluetooth, and 2) location services must be enabled.
The user is prompted to turn on these alerts during onboarding; if they opt to skip, we will still alert them within the app. They will see notifications to turn on the relevant permissions at the top of their phone’s screen, and they will be unable to close them until they are enabled.
Please refer to this guide for further details.