for a smooth Beacon setup, please ensure having read the following articles

The Locator does only look for a Bluetooth signal of a Beacon if there is no GPS signal.

Then it tries to report the Beacons of which it receives the best signal.

In case of interferences , for example caused by walls, other Bluetooth or WiFi signals, obstacles, it may not be the very nearest Beacon.

please see the explication above.

The Locator does try to report the Beacons with best signal it receives, which might not be the very nearest one, due to signal interferences or limitations mentioned above.

As already mentioned, the Locator does only check for Beacon signal when not receiving any GPS signal.

If there is a Beacon that is never assigned to a Locator, and you have deep doubts about the Beacon, please open a support ticket and we are happy to clarify any open point.

If a Locator does receive a GPS signal, it will not try to receive Bluetooth signals.

When a Locator is positioned indoors and not receiving a GPS signal, it may occur in very few cases that it does not right away find a Beacon signal to report.

The Locator will retry after a movement (plus waiting period) or periodically every 24h.

The Locator does search for GPS and/or Bluetooth signals after a short period of not moving any more.

It also does report its position or Beacons periodically each 24h when not being moved.

please see the explanations above , why it may occur that a Locator does not show the Beacon placed the most close to it.

When being installed by the technical team on your site, the Beacons shall work as expected.

There should be no need to do any action on your site, except changing the Battery after several month of using it.

You can verify its status in the Lot User Management UI.

If you still have doubts, we kindly ask you to open a support ticket and we help you for clarification.

In case of needs, a Beacon can be verified by a technical experienced member of you team, for example by looking if its emitting a Bluetooth signal.

In case of doubts, please open a support ticket and we are happy to help you.

you can see the battery level of your Beacon in the Lot Management UI.

Low battery and a replacement should only be necessary after a several months or even years of usage.

In case it is really necessary, open the Beacon by turning the lid anti-clockwise.

Remove the white soft protection and carefully push the battery out.

Replace it by the same model of battery - it should be a CR2477 model, please verify carefully to not harm the device and more important yourself.

Do not use any sharp material or tools to operate with batteries that could damage it.

Having it replaced, push the small button and ensure the blue LED is lighting up continuously for a few seconds. (a blinking LED tells you it's powering down).

Ensure well closing the lid again to protect it from dust and humidity.